FAQ

Here you will find the answers to our most frequently asked questions. If you can't find what you are looking for, please do not hesitate to contact us directly at [email protected]

1 FAQ - ENGLISH
1.1 Can I return my purchased items in a shop other than where I bought it?

Absolutely. Just bring your receipt so our staff can easily find your purchase. 

1.2 How do I know when I can pick up my order?

If you choose "pick-up in Jelly Jazz <store>", we will send you a confirmation e-mail as soon as your product is ready in that store.

Would you prefer a confirmation via SMS? Then let us know in the comments field at checkout or send an email to [email protected] and we will send you when you can pick up your order.

1.3 I can't find something I saw in the shop online. Is this possible?

Indeed, we don't post our entire collection online. There are several reasons for this with which we won't bore you.

The great thing is that if you send us an email at [email protected], with a description of the item you've seen, we can temporarily put it online for you the same day so you can still purchase it via the webshop.

1.4 How many days do I have to return the item?

You have 30 days to return one or more items.

 

1.5 Do I get my money back with a return?

After we have received the item, we will immediately refund the item. Please note that the article must be in the original packaging and undamaged.

Depending on the financial institution of which you are a customer, the refund can take up to 5 working days before it is visible in your account.

 

1.6 How does signing up for the newsletter work?

There are several options to register:
- In your customer account
- With popup
- In the register box in the shop
- At the end of the checkout page

 

1.7 When will my order be shipped?

Your order will usually be shipped within two days of receipt of payment. We only ship your orders in boxes and protective envelopes, so your items are well protected during the shipping process.

 

1.8 Can I also pick up my order?

Yes, this option is available for all our stores. 

 

1.9 What are the shipping costs?

For Belgium:

Home delivery Bpost 5.82 euros

Collection point Bpost 4.73 euros

 

1.10 From what amount do I have free shipping?

For Belgium: 45 euros

Outside Belgium: 85 euros